ISP Technician – Nairobi

About the role

We are seeking an ISP Technician to install and terminate fiber optic cables and resolve network faults within SLA in Nairobi. The position requires a certificate in Fiber Optics or a related field and at least one year of hands‑on experience in a telecommunications environment.

Key responsibilities

• Install and terminate fiber optic cables and other network equipment on site.
• Splice fiber optics at distribution hubs and test links using light sources, optical power meters and OTDR.
• Diagnose and resolve loss‑of‑service incidents and connection faults within agreed SLA.
• Update tickets promptly, close them with clear documentation, and communicate fault status to NOC personnel.
• Observe health and safety guidelines and ensure quality assurance throughout implementation and maintenance.
• Educate clients on basic troubleshooting and answer fiber‑optic related queries.

Required profile

• Certificate in Fiber Optics or a related technical field.
• Minimum 1 + year experience in a similar role handling fiber cables.
• Basic understanding of fiber network concepts and strong problem‑solving abilities.
• Proficiency in fiber handling, splicing and maintenance.

Required skills

• Fiber optic cable installation and termination.
• Fiber splicing and testing with optical power meters and OTDR.
• Network fault troubleshooting within SLA.
• Use of light source equipment for link verification.