IT Assistant

About the role

The IT Assistant ensures RefuSHE’s computers, network, phones and systems remain operational, secure and available so staff can work without interruption. The role provides day‑to‑day technical support, manages equipment and user accounts, and helps protect sensitive data.

Key responsibilities

• Provide first‑line IT support in person, by phone and remotely, logging and resolving requests promptly.
• Set up, configure and maintain laptops, desktops, printers, phones, projectors and other equipment.
• Install, update and support operating systems, software and approved applications.
• Manage user accounts, email, passwords and access rights for staff changes.
• Maintain office network, Wi‑Fi, internet connection and liaise with service providers.
• Ensure antivirus, security updates and backups are operational.
• Train staff on basic IT use, password security and data protection.
• Keep an up‑to‑date IT asset register and prepare equipment for new or departing staff.
• Advise on IT purchases, prepare specifications and manage supplier contracts.

Required profile

• Diploma or degree in Information Technology, Computer Science or related field.
• At least 2 years of IT support experience, preferably in an NGO or office setting.
• Fluent spoken and written English and Kiswahili.
• Committed to gender equality, inclusion and safeguarding.

Required skills

• Hands‑on experience with Windows and macOS operating systems.
• Proficiency with Microsoft 365 or Google Workspace and common office software.
• Ability to set up and troubleshoot laptops, printers, phones, local networks and Wi‑Fi.
• Basic knowledge of IT security, antivirus tools, backups and data protection principles.
• Familiarity with the Kenya Data Protection Act, 2019.
• Relevant certifications such as CompTIA A+, Network+ or Microsoft 365 are an advantage.