IT Support Officer

About the role

Women's Empowerment Link (WEL), a non-profit NGO established in 2007, is hiring one IT Support Officer in Nairobi, reporting to the Finance and Administration Manager. The post is open internally and externally to youths, women and persons with disabilities who meet the qualifications. It is based in Nairobi with intermittent field travel, starts on 31 March 2026 and runs for 24 months, renewable on performance and subject to funds availability.

Key responsibilities

• Provide first- and second-level IT support, troubleshooting hardware, software and connectivity issues, and install, configure and maintain computers, printers and other office equipment.
• Help staff use email, office applications and collaboration tools, and manage user accounts and access.
• Maintain office networks, internet connectivity and shared systems, and carry out routine updates, antivirus checks and basic cybersecurity measures.
• Ensure regular data backups, keep IT asset and license records up to date, and liaise with external IT vendors.
• Support virtual meetings, training and online events, and ensure IT practices comply with WEL policies, data protection regulations and donor standards.

Required profile

• Diploma in Information Technology, Computer Science or a related field; relevant IT certifications are an added advantage.
• 2-3 years of experience in an IT support or helpdesk role, preferably in an NGO environment.
• Strong knowledge of computer hardware, Windows and office productivity applications.
• Experience with Microsoft 365, Google Workspace or similar platforms.
• Good communication skills, patience with non-technical users, attention to detail and integrity.

Applications (CV and cover letter stating salary expectations, in PDF) are submitted by email to the organisation's recruitment team; the deadline is 24 March 2026, with rolling review.