Marine/RV Field Service Engineer 2

About the role

Garmin is looking for a full‑time Marine/RV Field Service Engineer 2 to provide technical support, training, and on‑site assistance for its marine and recreational‑vehicle product lines. The role involves working directly with customers, OEMs, dealers, and internal teams to ensure installations meet Garmin standards.

Key responsibilities

• Respond to internal and external product support inquiries for marine and RV equipment.
• Develop deep knowledge of product specifications, capabilities, and operation.
• Manage product issue cases, track quality trends, and report findings.
• Collaborate with Quality and Engineering to communicate field issues and resolutions.
• Deliver on‑site installation, calibration, and training at customer facilities.
• Mentor new field service engineers and review technical manuals for accuracy.
• Provide technical support during OEM sales calls and assist with product specifications for quotes.
• Document work performed, create monthly support reports, and maintain communication with Garmin headquarters.

Required profile

• Associate degree, military/trade school training, or NMEA certification.
• Minimum 4 years of experience in installation, troubleshooting, and technical support of marine/RV products.
• Strong written and verbal communication skills for global collaboration.
• Ability to travel frequently and work in manufacturing or field environments.

Required skills

• NMEA certification
• Marine/RV product installation
• Troubleshooting and fault diagnosis
• Hardware debugging
• Software debugging
• Technical documentation review
• Quality analysis and reporting