Marketing & Customer Success Lead for Quest Platform

About the role

Nova Pioneer is seeking a Marketing and Customer Success Lead for its Quest platform. In this hybrid role you will own Quest’s growth, community building and overall user experience, working across schools and learners to drive awareness, engagement and adoption.

Key responsibilities

• Execute Quest’s marketing strategy across digital and offline channels, coordinating with Nova Pioneer’s central marketing team and external agencies.
• Create and manage marketing content such as social media posts, email newsletters and WhatsApp communications.
• Develop and nurture relationships with school principals, partners and other stakeholders, acting as the primary point of contact for user communications.
• Support customer success by guiding learners through the platform, collecting feedback and ensuring a smooth journey.
• Represent Quest in schools, pitch the programme to principals and follow through with operational and marketing activities.

Required profile

• Hands‑on, field‑facing attitude with comfort visiting schools and presenting programmes.
• Ability to bridge marketing, partnerships and customer support in a lean team environment.
• Strong communication skills and a proactive, results‑driven mindset.

Required skills

• Experience with digital marketing channels (social media, email, messaging apps).
• Community building and stakeholder engagement.
• Basic understanding of educational programmes and learner pathways.