Office Administrator – Cyber Services

About the role

We are looking for an Office Administrator to manage our Cyber Services centre in Nairobi. The role involves providing front‑desk support, handling customer transactions and ensuring smooth operation of digital government services.

Key responsibilities

• Deliver professional customer service, respond to inquiries and resolve issues promptly.
• Process client requests on eCitizen, KRA iTax, eTIMS and NTSA platforms, guiding them through online applications.
• Prepare, print, scan, laminate and bind documents; generate invoices, quotations and receipts.
• Maintain organized filing systems, manage office supplies and handle telephone and email correspondence.
• Troubleshoot basic computer, printer, scanner and internet connectivity problems.
• Receive payments, issue receipts, record daily transactions and prepare sales reports.
• Promote centre services, support daily operations and identify improvements to customer experience.

Required profile

• Diploma in Business Administration, Information Technology or related field.
• Minimum 1 year experience in a cybercafé, business centre or office administration.
• Familiarity with eCitizen, KRA iTax, eTIMS and NTSA platforms.
• Strong computer literacy and high attention to detail.
• Excellent communication and interpersonal skills.

Required skills

• Microsoft Office suite
• eCitizen platform
• KRA iTax platform
• eTIMS platform
• NTSA platform

What we offer

• Competitive salary KSH 17,000‑20,000 per month.
• Full‑time permanent position in a dynamic ICT environment.
• Opportunities for professional development and skill enhancement.