Operations / Hotel Manager (Commercial, Finance & F&B)

About the role

The Partnership Agency is recruiting an Operations / Hotel Manager for a luxury property in Nairobi, covering commercial, finance and food and beverage. The role reports to the General Manager day-to-day and to the Owners on monthly P&L, controls, budget and pricing strategy, and leads the F&B Manager, Executive Chef, Reservations/Sales, Accounts and Cost Control.

Key responsibilities

• Own the property P&L (USALI format), monthly budgeting, forecasting and line-by-line variance reporting, and enforce purchasing controls, approved suppliers, three-quote policy, GRN matching, par levels and monthly stock-takes.
• Manage labor efficiency and productivity relative to occupancy and dining covers, and implement internal controls against leakage, stock loss, unauthorized voids and comps.
• Maintain compliance with local taxes, levies and statutory filings (VAT, Catering Levy, KRA, PAYE).
• Treat F&B and events as high-margin profit centers through menu engineering, yield management and recipe costing, and lead banqueting discipline (BEOs, event costing, minimum spend, deposits, post-event reconciliation).
• Drive MICE sales (board retreats, private dining, diplomatic and corporate receptions, small weddings) and increase average spend and cover at the signature restaurant.
• Oversee channel manager integration, PMS alignment and OTA distribution, applying dynamic pricing, length-of-stay controls, ADR and RevPAR analysis, and shift market mix toward direct and trade bookings.
• Build relationships with tour operators, safari DMCs, corporate travel desks and diplomatic/NGO accounts, negotiate contracted rates and corporate packages, and represent the property in trade networks such as KATO and the Kenya Tourism Board.

Required profile

• 8-12 years in hospitality, with at least 3 years in a senior leadership role (Hotel Manager, EAM, F&B Director or Director of Sales) in a luxury or upper-upscale property.
• Degree or diploma in Hospitality Management (e.g. Utalii, Strathmore, Glion, EHL, Les Roches or equivalent); finance certifications such as CPA are an advantage.
• In-depth knowledge of the local Nairobi/East Africa corporate, diplomatic and trade networks.
• Commercially driven, operationally hands-on, high integrity, strong analytical communicator and effective mentor.

Required skills

• Advanced PMS (Opera/Protel), POS (Micros/Simphony) and channel manager (SiteMinder) proficiency.
• Inventory software and advanced Excel.