Operations Lead - Gastroenterology Centre

About the role

A gastroenterology medical centre in Nairobi is looking for an Operations Lead who reports to the Managing Director. The role coordinates the centre's administrative functions, daily clinic operations, patient-facing services, facilities, procurement and HR administration, while supporting the MD directly and working with Heads of Departments.

Key responsibilities

• Executive support: manage the MD's calendar, meetings, correspondence, travel and reports, and follow up on agreed actions.
• Clinic administration: oversee reception, patient registration, appointment scheduling, enquiries and complaint resolution.
• Office operations: coordinate facilities, equipment, supplies, maintenance and IT support.
• Procurement: coordinate supplier sourcing, quotations, purchase orders, deliveries, stock replenishment and contract renewals within budget and procedure.
• HR administration: support recruitment, onboarding, employee records, leave, job descriptions and staff KPI coordination.
• Staff supervision: allocate tasks, monitor performance and ensure timely completion of administrative and front-office work.
• Financial administration: track administrative expenditure, maintain records, prepare operational reports and recommend process improvements.
• Compliance and records: keep contracts, employee documentation and administrative records accurate, confidential and up to date.

Required profile

• Bachelor's degree in Business Administration, Business Management, Human Resource Management or a related field.
• At least 3 years of relevant experience in administration or front-office operations, with staff coordination or supervisory responsibilities.
• Experience managing reception, enquiries, appointment scheduling and client concerns, preferably in a healthcare or service environment.
• Proactive, service-oriented, with strong organizational, interpersonal and problem-solving skills.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Patient experience and customer service.
• Administrative and operational management, staff supervision and performance management.
• Planning, organization, prioritization, decision-making and stakeholder communication.