Operations Manager - Microcredit

About the role

A fast-growing microcredit company is looking for a senior, hands-on Operations Manager to lead a full operational sector (region). The role reports to the Head of Operations and covers multiple layers of teams, including Cluster Managers, General Monitoring Officers and Sales Executives, while driving portfolio quality, growth and operational discipline. It is a full-time position based in Nairobi.

Key responsibilities

• Oversee operational processes and field management across the region
• Manage teams of Cluster Managers, General Monitoring Officers and Sales Executives
• Drive portfolio quality, growth and operational discipline
• Balance field execution with overall business management

Required profile

• Bachelor's degree in Business, Finance or a related field
• At least 3 years' experience in a senior operations or field management role, preferably in microfinance, retail or SME banking, or telecommunications sales and distribution
• Proven experience managing large, field-based teams across multiple locations
• Demonstrated success in portfolio growth and debt recovery
• Kenyan citizen

Required skills

• Strong leadership and the ability to command, influence and enforce accountability
• Analytical approach to portfolio performance metrics
• Decision-making, problem-solving and stakeholder management
• Resilience under pressure and ability to work long hours
• Understanding of mass and middle-market lending dynamics

Candidates apply by sending their CV, quoting the job title "Operations Manager" in the subject line, before 28 November 2026. Only shortlisted candidates will be contacted.