Operations Manager - Pharmaceutical Industry

About the role

Brites Management Services is hiring a full-time Operations Manager for the pharmaceutical industry, based at Thika Road. The role covers store operations, compliance and quality, staff leadership, and coordination with suppliers and business partners.

Key responsibilities

• Oversee daily store operations, including efficient workflows, stock handling, customer service and coordination between operational functions.
• Monitor inventory levels, stock movement, ordering and product availability, and minimize stock-outs, expiries, losses and inefficiencies.
• Develop and implement operational procedures and controls that improve productivity, service delivery, cost management and store performance.
• Ensure operations comply with pharmaceutical regulations, company policies, health and safety requirements and internal procedures, and keep accurate documentation, licenses, records and reports.
• Carry out regular operational checks and audits, identify gaps and implement corrective actions.
• Lead and supervise store teams, ensure adequate staffing and clear responsibilities, set performance expectations, coach staff and handle performance or disciplinary issues.
• Manage supplier relationships, procurement, deliveries, order fulfillment and supply issues, and monitor supplier performance, pricing, delivery timelines, availability and quality.
• Work with management, finance, procurement, pharmacy and other teams to resolve operational challenges.

Required profile

• Diploma or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a related field.
• At least 8 years of experience in operations management, preferably in the pharmaceutical, retail pharmacy, healthcare or FMCG sector.
• Proven experience managing store operations, staff, inventory, suppliers and compliance requirements.
• Strong understanding of operational controls, inventory management, procurement and documentation.
• Strong leadership, planning, organizational and supervisory skills.
• Excellent communication, problem-solving and decision-making skills, able to work in a fast-paced environment.

Required skills

• Proficiency in Microsoft Office, particularly Excel and Word.

Candidates apply by sending their CV to the recruiter; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.