Peacekeeper Inn Manager

About the role

Amentum is recruiting a full-time Peacekeeper Inn Manager in Mombasa, Kenya. The role supervises daily operations of hospitality, recreational and entertainment services, manages budgets and staff, and works closely with government representatives and stakeholders.

Key responsibilities

• Supervise daily operations so that hospitality, recreational and entertainment services meet customer satisfaction objectives.
• Develop and implement operational policies and procedures, and supervise staff to ensure high service levels and adherence to standards.
• Manage budgets, control costs and oversee procurement to achieve financial targets.
• Plan, manage and oversee events and programs, and develop marketing strategies for recreational and food and beverage services.
• Respond to contingencies and emergencies on site within one hour of notification.
• Monitor facility conditions, cleanliness, functionality and safety and health guidelines.
• Provide regular reports on operations, budget performance, customer satisfaction and staff productivity for government review.
• Train, mentor and evaluate staff, and account for and maintain assets, supplies and equipment.
• Work with government representatives and stakeholders to meet program requirements and improve the customer experience.

Required profile

• A four-year degree in business management, hospitality, food or recreation management, or three years of general experience plus five years of specialized middle-manager experience in a similar civilian commercial business.
• Demonstrated understanding of recreation, food service, lodging and entertainment operations, and strong knowledge of industry best practices.
• Ability to organize, plan and coordinate events; excellent customer service and communication skills.
• Fluent reading, speaking and comprehension of English; valid passport valid at least one year, ability to obtain visas and pass contract medical requirements.
• Willingness to complete and maintain required training and certifications (Customer Service, CPR, First Aid, Food Safety and Sanitation, Alcohol Server Intervention Training where applicable) with annual recertification.

Required skills

• Experience managing budgets and achieving financial targets.
• Proficiency with Point of Sale (POS) systems, inventory management and record keeping.
• Strong team leadership and staff supervision skills.