Petrol Station Card Handler (Business Oriented)

About the role

A leading company in the petroleum, oil and gas sector is hiring Petrol Station Card Handlers in Nairobi through Stratostaff East Africa. The role manages and oversees fuel card transactions at the stations, ensuring they are handled accurately, securely and efficiently so that station operations run smoothly and customers receive good service. The position is on a 6-month contract.

Key responsibilities

• Manage daily fuel card and loyalty card transactions in line with company policies
• Support customer onboarding, account activation and KYC documentation
• Promote fuel card products and loyalty programs to drive station revenue
• Monitor card usage trends and support basic sales performance reporting
• Handle customer inquiries, billing issues and account reconciliations
• Maintain accurate records and prepare routine operational and business reports
• Coordinate with head office on card sales, compliance and customer feedback

Required profile

• Bachelor's degree in Business Administration, Commerce, Accounting, Finance, International Business, Marketing or a related business field
• Minimum 6 months' relevant experience in fuel cards, loyalty programs, sales support, banking or customer service
• Strong business acumen with good numerical and reporting skills
• Excellent communication, interpersonal and customer-handling skills

Required skills

• Proficiency in MS Excel and basic CRM systems
• Ability to explain card processes, system usage and policies to non-technical users
• Ability to spot issues in transactions or systems, find root causes and fix them accurately and on time
• Discipline in following card system procedures, KYC requirements and internal controls
• Ability to interpret transaction data, spot discrepancies and prepare accurate reports

What we offer

• Gross salary of KES 45,000
• Medical cover provided