Pharmaceutical Technologist

About the role

Dhow Health builds the supply chain, technology and operational model behind its in-clinic pharmacy network, AfyaNzima, which serves private primary care clinics across Kenya. It is hiring a qualified, patient-focused Pharmaceutical Technologist to run the day-to-day operations of one of its pharmacies in Nairobi and its surrounding areas (Thika, Kariobangi, Mlolongo, Eastleigh, Kitengela). The role covers safe and accurate dispensing, inventory management, compliance with regulatory requirements and quality standards, and support of the pharmacy's commercial objectives.

Key responsibilities

• Run the pharmacy according to approved SOPs, regulatory requirements and quality standards; verify incoming products; keep records and licences up to date, including DDA registers and temperature monitoring charts; apply FEFO principles; wear branded attire and follow infection prevention standards.
• Maintain 100% accurate inventory records in HMIS, ensure all sales are billed correctly, monitor stock levels, place timely supplementary orders and capture missed sales.
• Apply approved pricing and discounts, deposit cash sales promptly after each shift, reconcile the sales report with the Paybill report, safeguard assets and keep financial records transparent.
• Give clear, accurate medication-use instructions, dispense prescriptions accurately after patient history checks via HMIS, and provide a good patient experience with short waiting times.
• Report weekly feedback to HQ on procurement, inventory and pricing, share operational and market insights, and contribute to continuous improvement.

Required profile

• Diploma in Pharmaceutical Technology from a recognised and accredited institution; a Bachelor's degree in Pharmacy or Pharmaceutical Sciences is an added advantage.
• Valid, current practising licence issued by the Pharmacy and Poisons Board (PPB) of Kenya.
• 1-2 years of hands-on experience in a busy retail, clinic-based or hospital pharmacy.
• Integrity, attention to detail, independence and strong communication skills with a patient-first approach.

Required skills

• Experience with an HMIS is strongly preferred.
• Proficiency in computer-based pharmacy management and billing systems is an added advantage.
• Working knowledge of Google Sheets or Microsoft Excel for inventory tracking and reporting is required.

Compensation is described as competitive and commensurate with experience and qualifications.