Principal ICT Officer (Infrastructure Management)

About the role

The Kenya Post Office Savings Bank is recruiting a Principal ICT Officer (Infrastructure Management) in Nairobi (Westlands), job grade PB 5. The officer provides strategic leadership, planning, governance and oversight of the bank's ICT infrastructure, ensuring availability, security, resilience, performance and scalability of the platforms supporting business operations and digital transformation. The role also covers infrastructure strategy, project management, standards enforcement, disaster recovery and business continuity, and leading technical teams.

Key responsibilities

• Provide end-user support and train users on the use of ICT facilities
• Manage domain policies, DNS, DHCP, Active Directory and security; administer Windows, Linux and other enterprise platforms
• Install, configure and manage corporate antivirus, security certificates, and endpoint security, firewalls, IDS/IPS and vulnerability management
• Manage enterprise servers, storage, virtualization, SAN, and cloud infrastructure, monitoring resource usage, costs and performance
• Implement and maintain FTP, SFTP and web servers, and manage user accounts and access control
• Develop and implement ICT infrastructure strategies, oversee database and application hosting, and maintain system documentation
• Lead infrastructure projects, procure equipment, manage vendor relationships and monitor SLAs
• Develop backup and disaster recovery solutions, test them regularly, and conduct risk assessments and compliance audits
• Supervise ICT Officers in infrastructure management and recommend improvements

Required profile

• Minimum of nine years of relevant work experience, including three years at the grade of Senior ICT Officer in the public or private sector
• Bachelor's degree in Computer Science, Information Technology or an equivalent qualification
• Professional ICT qualification such as Microsoft Certified Professional, VMware VCP, ITIL, AWS, Azure or Google Cloud certification
• Management course of at least four weeks from a recognized institution
• Knowledge of Active Directory administration and general desktop support (hardware, software, networking, virtualization, cloud)

Candidates must apply online through the bank's website by 16 November 2026, addressing the application to the Managing Director; only shortlisted candidates will be contacted.