Production QC Associate (Part-Time Remote)

About the role

The Production QC Associate is a part-time remote role within Production that helps protect message deliverability, system health and overall production quality across Drips messaging workflows. The associate runs structured testing and quality-control activities to verify that SMS messages are delivered correctly, branded URLs work and the Drips platform behaves as expected. The work follows a set priority order: Centene Quality Audits, Vanity Domain Testing, then Throughput Testing, with other audits, ticket follow-up and client or campaign checks added as assigned.

Key responsibilities

• Perform daily System QA testing across supported providers and carriers.
• Run vanity-domain testing to check SMS deliverability and URL redirection.
• Run throughput testing across AT&T, T-Mobile and Verizon.
• Review testing reports line by line and follow established procedures consistently.
• Record test outcomes accurately in spreadsheets, reports and internal systems.
• Identify delivery issues, repeat failures, inconsistencies and anomalies, and escalate confirmed issues to Production leadership or the right internal team.
• Maintain clear records of testing activity, findings and follow-up, and communicate schedule concerns, delays, equipment issues and blockers promptly.
• Support additional audits, ticket follow-up and special QC projects, use approved QC tools and protect confidential client, campaign and operational information.

Required profile

• High school diploma or equivalent.
• Reliable internet access and adequate cell reception, with access to the required testing devices or carrier environments.
• Ability to work independently in a remote environment, stay organized, manage time and meet deadlines, and handle repetitive work accurately.
• Analytical mindset, strong written and verbal communication, and willingness to learn technical workflows and internal terminology.
• Availability to work the agreed part-time schedule within the approved operating window.

Required skills

• Basic to intermediate proficiency with Microsoft Excel and spreadsheets.
• Preferred: experience in quality control, quality assurance, software testing, data entry or process-driven operations.
• Preferred: experience with SMS, telecommunications, web links or digital communication platforms, familiarity with spreadsheets, data validation or issue tracking, remote work experience, and coursework or study in English, computer science, information technology, communications or a related field.