Project Officer - Fintech Projects

About the role

Fintech (Kenya) Limited is hiring a Project Officer in Nairobi to support and deliver low to moderately complex fintech projects within the Projects Delivery Office. The role works under the guidance of the Projects Delivery Manager, coordinates cross-functional teams, tracks risks and issues and keeps stakeholders informed. It focuses on less complex projects than the Project Manager role, with closer oversight but still requires strong ownership and execution discipline.

Key responsibilities

• Support the planning, execution and closure of assigned fintech projects, defining scope, objectives, deliverables and timelines with stakeholders.
• Develop and maintain project plans, schedules and task trackers, track progress against milestones and escalate risks and issues to the Projects Delivery Manager.
• Coordinate cross-functional resources through dotted-line relationships, aligning Technical Services and Software Development teams on priorities and deliverables.
• Maintain a good understanding of fintech products, platforms and integrations, and translate business requirements into functional and technical tasks.
• Support system testing, UAT and quality assurance, assist in troubleshooting technical delivery issues and keep project and system documentation up to date.
• Provide regular project status updates, facilitate meetings, stand-ups and reviews, and support customer engagement during implementation and acceptance.
• Maintain project documentation, risk registers, issue logs and reports, track delivery metrics such as timelines, milestones and cost variance, and contribute to improving PDO tools and processes.

Required profile

• Bachelor's degree in IT, Software Engineering, Business or a related field (or equivalent experience).
• 3-5 years' experience in project coordination or project management in technology or fintech environments.
• Experience supporting software implementations or system integrations.
• Exposure to project management methodologies (Agile, Waterfall or hybrid); PMP, PRINCE2, Agile or ITIL certification is an added advantage.
• Willingness to travel as required by project needs.

Required skills

• Good understanding of fintech systems, integrations and delivery models.
• Ability to coordinate in a matrix environment and influence outcomes without formal authority.
• Clear written and verbal communication, able to explain project information to technical and non-technical audiences.
• Strong planning, documentation and reporting discipline.