Property Administrator

About the role

Digital Realty, a provider of data center, colocation and interconnection solutions, is hiring a Property Administrator in Nairobi. The role works closely with the Operations team to support the management and maintenance of the office area, shared facilities and third-party offices, and provides general administrative and organizational assistance so that day-to-day operations run smoothly.

Key responsibilities

• Maintain organized contract tracking systems and a centralized database for vendor agreements, lease and property files, and certificates of insurance, and monitor vendor performance and compliance
• Manage front office operations and oversee the administration of shared facilities and third-party office spaces
• Support procurement of office goods and services, and coordinate physical access to the facility for clients, contractors, suppliers and visitors
• Support the preparation of annual budgets, forecasts and monthly variance reports, and act as first point of contact for customer inquiries
• Coordinate maintenance activities with vendors and customers, and schedule and coordinate meetings and customer events
• Handle incoming calls and mail, log and assign tickets, and track service tickets to SLAs
• Track renewals of licenses, permits and memberships, prepare Service Centre reports, and handle customer complaints

Required profile

• Bachelor's degree in Business Management, Public Relations, Communications or a related field
• At least three years of experience in an administrative or customer service role
• Strong written and verbal communication, organization, attention to detail and problem-solving skills
• Ability to work independently and collaboratively, with dependability and a proactive attitude

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with CRM systems is an added advantage