Quality Associate - ICT

About the role

The Quality Associate for the ICT Department assists in designing, implementing and continuously improving quality, compliance and risk management frameworks aligned with institutional standards and regulatory requirements. The role supports internal and external audits (including IT-specific audits such as PWC), manages the departmental risk register, helps close non-conformities and delivers quality and professional development training. It also supports the ICT project tracking system, follows up with project owners and ensures project milestones stay aligned.

Key responsibilities

• Quality management and compliance: help build and improve quality systems for ICT, support internal audits and prepare teams for external audits, champion ISO 9001 and JCIA compliance, and drive closure of non-conformances through CAPA
• Compliance monitoring and reporting: prepare quality and compliance reports, analyse audit, risk and KPI trends, and present findings in performance reviews
• Policies and documents: draft, review and maintain policies, SOPs and guidelines, and keep the centralised filing system for quality records in order
• Risk management: identify, evaluate and mitigate ICT risks, maintain the risk register and internal controls framework, and advise on emerging risks
• Training and capacity building: plan and deliver quality and professional development training, assess capacity gaps, run quality awareness campaigns and report on training outcomes
• Logistics and admin: organise logistics for audits, meetings and trainings, liaise with stakeholders, schedule meetings, manage correspondence and track quality-related budget items
• Project oversight: administer the project tracking tool, monitor progress, follow up with project owners and report project status

Required profile

• Bachelor's degree in IT, Computer Science, Quality Management or a related field
• Certified Information Systems Auditor (CISA)
• Minimum 3 years of experience in administrative or technical roles within ICT
• Experience in quality, risk or compliance roles preferred
• Proven track record in coordinating audits, training and documentation systems

Required skills

• Knowledge of quality management systems
• Excellent organisational, communication and report-writing skills
• Proficiency in Microsoft Office Suite and document management tools