Receptionist – Front Office Operations

About the role

We are looking for a professional, organized, and customer‑focused Receptionist to join our team.

Key responsibilities

• Receive and attend to walk‑in clients, visitors, and suppliers professionally.
• Handle incoming calls and route them to the appropriate departments.
• Log and escalate customer service issues or complaints for follow‑up.
• Dispatch and receive parcels, documents, and correspondence on behalf of the company.
• Maintain the visitor register and control front‑office access.
• Track job cards for field technicians and update records accordingly.
• Oversee inventory handover for technicians in coordination with the Inventory Officer.
• Prepare and send daily job movement summaries to Operations and HR.
• Support document filing, photocopying, scanning, and general office organization.
• Ensure the front desk area is neat, stocked, and presentable at all times.
• Submit daily reports on calls received, complaints logged, inventory usage, and technician dispatch.
• Assist with administrative coordination during interviews, client meetings, and internal briefings.

Required profile

• Diploma in Business Administration, Secretarial Studies, Front Office, or a related field.
• Minimum 2 years’ experience in a front‑office or administrative role.
• Good computer skills, including Excel, Word, email, and printer/scanner use.
• Experience in a technology, transport, or operations‑heavy environment is an advantage.

Required skills

• Strong interpersonal and communication skills.
• Excellent time‑management and multitasking ability.
• Detail‑oriented with strong record‑keeping skills.
• Professionalism and customer‑care orientation.
• High level of integrity and accountability.