Receptionist

About the role

The Receptionist will be the first point of contact for visitors, clients and staff at BrighterMonday Consulting’s Westlands office in Nairobi. The role combines front‑desk duties with basic administrative support to ensure a professional and welcoming environment.

Key responsibilities

• Greet and welcome visitors, clients and employees in a courteous manner.
• Answer, screen and direct incoming telephone calls efficiently.
• Manage visitor logs and notify relevant staff of arrivals.
• Schedule and coordinate meeting room bookings and appointments.
• Handle incoming and outgoing mail, and process cheque issuance to suppliers.
• Perform general administrative tasks such as photocopying, scanning, data entry and document collection.
• Maintain a clean and tidy reception area at all times.
• Assist HR and marketing teams with quotations, event décor, and internal communications.
• Support customer service by logging complaints, coordinating technician visits and updating reports.
• Provide orientation for new staff members.

Required profile

• Diploma in Business Administration, Secretarial Studies or a related field.
• 1–2 years of experience in a busy reception or front‑office environment.
• Strong verbal and written communication skills with a customer‑service orientation.
• Ability to remain calm and professional under pressure while handling confidential information.

Required skills

• Proficiency in Microsoft Word, Excel and Outlook.
• Excellent telephone etiquette and interpersonal skills.
• Organizational and multitasking abilities.