Relationship Manager, Business Banking (Mombasa)

About the role

The Relationship Manager, Business Banking in Mombasa drives client acquisition, deepens relationships and delivers tailored banking solutions to small and medium-sized enterprises. The role originates and manages quality SME relationships, supports business growth and meets the bank's strategic objectives while keeping strong operational risk, compliance and regulatory standards. It also covers opportunities to support business owners with wealth management needs such as succession planning, family business continuity and intergenerational wealth.

Key responsibilities

• Grow the number of active SME clients and increase share of wallet across the portfolio
• Drive growth in funded and non-funded income through lending, transactional banking, trade and wealth products
• Increase product penetration per client through cross-sell opportunities
• Deliver revenue growth while maintaining portfolio quality, disciplined credit standards and strong risk-adjusted returns
• Follow the bank's operational risk, compliance and credit governance processes
• Build and manage a client pipeline, follow up leads, structure opportunities, complete call reports and convert business
• Partner with the Wealth team to originate, convert and grow business-owner opportunities, with a focus on referrals, wallet share and succession planning

Required profile

• Relevant degree in Business, Finance, Economics, Banking or a related field; professional qualifications in banking, credit, corporate finance or treasury are an added advantage
• CISI qualification (added advantage)
• Proven track record originating, managing and growing SME or business banking client relationships
• Ability to work flexibly in a fast-paced, performance-driven environment and to collaborate across product and coverage teams

Required skills

• SME, commercial, corporate or business banking experience
• Lending, cash management, trade finance, wealth products and working capital solutions
• Strong relationship management and business development skills
• Ability to identify wealth management opportunities for business owners, including succession planning and family business continuity
• Experience in wealth management for corporate clients and family businesses is highly valued

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days), with a minimum of 30 days of annual and public holidays combined
• Flexible working options and patterns
• Wellbeing support through Unmind, development courses, an employee assistance programme and sick leave
• Ongoing learning and reskilling opportunities