Relationship Manager – Business Development

About the role

The Relationship Manager – Business Development will report to the Head of Business Development and lead branch teams to achieve the bank’s growth targets. The role focuses on expanding the bank’s portfolio, acquiring new clients and deepening existing relationships across key business sectors.

Key responsibilities

• Provide leadership to branch managers and staff, fostering motivation, efficiency and high standards of discipline.
• Develop and execute strategic business plans that align with the bank’s objectives.
• Drive sales performance, client retention and portfolio profitability through cross‑selling and new business acquisition.
• Maintain a balanced asset‑liability book and a high‑quality loan portfolio.
• Conduct market research and monitor competitor activities.
• Set and monitor SMART targets for the allocated zone and ensure timely submission of appraisal documents.
• Oversee staff capacity‑building, branch security and compliance with policies and regulatory requirements.

Required profile

• Undergraduate degree in accounting, commerce, marketing, banking or a related business field; postgraduate qualification or professional certification is an advantage.
• At least ten years of experience in the financial sector, including three years in a management role within microfinance.
• Demonstrated expertise in loan portfolio management, banking operations and business growth.
• Strong leadership, mentorship and people‑management abilities.
• Practising Christian who upholds Christian values and is willing to travel extensively across Kenya.

Required skills

• Strong ICT skills.
• Knowledge of the T24 banking system.