Remote Customer Service Representative (Kenya & Eligible Countries)

About the role

A fully remote, full-time permanent Customer Service Representative position is open to candidates based in Kenya and other eligible countries within the remote hiring regions, depending on client and role requirements. You will support international clients and customers across email, live chat, phone and social media, paid in USD by the hour.

Key responsibilities

• Respond to customer questions and concerns through email, live chat, phone and/or social media
• Help customers with product, order, account, billing or service questions
• Resolve issues efficiently while following client processes, policies and service standards
• Escalate complex or sensitive matters to the right team and document interactions accurately
• Manage several conversations and tasks at once and work with teammates

Required profile

• At least 1 year of customer service or customer support experience
• Strong written and verbal English; customer-first mindset and good listening skills
• Attention to detail, professionalism under pressure, good time management and independence
• Willingness to work shifts as required by clients
• Experience in e-commerce, BPO, SaaS, retail or hospitality is a plus

Required skills

• Own PC or laptop (borrowed equipment not accepted)
• Minimum 25 Mbps upload and download internet speed
• Dedicated, quiet workspace

What we offer

• Permanent, fully remote work-from-home setup
• Paid time off, holiday bonuses and annual performance-based increases
• Health and dental insurance or a monthly health stipend
• Career growth, training and support, and work with international brands

To apply, use the Apply button and enter the application code CSR26; applications sent by email or LinkedIn are not considered.