Retail Territory Manager

About the role

The Retail Territory Manager manages, optimizes and develops the economic and commercial performance of a network of stations, while controlling financial risks and ensuring compliance with safety, quality, hygiene, environmental and brand standards. The role reports to the Retail Regional Manager and is based in Nakuru.

Key responsibilities

• Analyze fuel, LPG and lube sales daily, weekly and monthly, and diversification sales monthly, and achieve monthly and annual sales and profitability targets for each site
• Maintain profitable sales within the territory in line with marketing policies
• Draft a P&L forecast at least once a year for each station and balance it for company-operated stations, and build a profitability grid for each CODO and DODO station
• Calculate working capital requirements for company-operated stations
• Conduct monthly gauging (dip readings) and pump index readings, measure fuel losses and gains through meter dip analysis and recommend corrective actions
• Monitor delivery of the Customer Commitment, mystery shopper surveys, site operations and HSSE standards, and dealer contract compliance, and instigate remedial action plans
• Handle dealer contract terminations and manage commercial aspects of dealer contracts
• Recover receivables and collect unpaid invoices, resolve customer complaints professionally, and prospect for new sites
• Propose training plans for station staff and ensure attendance at compulsory training

Required profile

• Bachelor's degree in any business-related course
• Excellent knowledge of group procedures, standards and norms
• High integrity, confidentiality, self-driven and able to work under minimal supervision

Required skills

• Advanced computer skills in MS Office, accounting software and databases
• Excellent analytical and numerical skills
• Accuracy and keen attention to detail