Sales Admin Associate

About the role

Peach is looking for a Sales Admin Associate in Nairobi to handle the administrative side of vehicle sales, from signed agreements through to handover. The role acts as the main administrative point of contact for buyers and sellers and keeps transactions moving smoothly.

Key responsibilities

• Manage the end-to-end administrative journey from signed agreement to successful vehicle handover, keeping buyers and sellers informed and resolving their queries.
• Prepare, issue and manage sales documentation through PandaDoc, ensuring all required signatures are completed.
• Verify and record complete KYC documentation in the Admin App and maintain accurate, audit-ready customer records.
• Coordinate ownership transfers, acceptance of ownership, logbook collection and vehicle handovers using the approved checklist, and support customers with NTSA/eCitizen processes.
• Track outstanding logbooks and follow up proactively to reduce backlogs.
• Initiate and coordinate seller payments with the Finance team, confirm completed payments and share confirmations with stakeholders.
• Coordinate insurance cancellation for sellers and ensure buyers have active insurance before collection.
• Maintain accurate records in the CRM and Sales Admin Master Tracker, and identify workflow improvements in collaboration with Sales, Finance and Operations.

Required profile

• Business-related degree or equivalent relevant experience.
• At least 2 years of experience in sales administration, operations, customer support, finance support or a similar administrative role.
• Excellent communication and interpersonal skills, strong organisational skills and attention to detail.
• Previous customer service experience is an added advantage.

Required skills

• Proficiency in Microsoft Office and Google Workspace.
• Experience with CRM and document management tools such as PandaDoc.
• Familiarity with NTSA/eCitizen platforms and KYC documentation processes.