Salesforce Administrator & Business Analyst

About the role

We are looking for an experienced Salesforce Administrator & Business Analyst to join a growing team in Westlands, Nairobi. In this dual role you will manage the Salesforce platform while translating business needs into scalable solutions that improve efficiency and user experience.

Key responsibilities

• Administer and maintain Salesforce, including user management, security, permissions, and configuration.
• Gather, analyse, and document business requirements and convert them into Salesforce enhancements.
• Manage the release calendar, change control, testing, and deployment processes.
• Ensure data integrity and oversee data quality across Salesforce and integrated systems.
• Collaborate with stakeholders and technical teams to identify automation and process‑improvement opportunities.
• Create user documentation, deliver training, and support platform adoption.
• Troubleshoot issues and recommend scalable solutions aligned with business needs.

Required profile

• Proven experience as a Salesforce Administrator, Business Analyst, or a similar Salesforce‑focused role.
• Salesforce Administrator certification (additional certifications are a plus).
• Strong communication, problem‑solving, and documentation skills.
• Willingness to work on‑site in Nairobi and adapt to a 1:00 AM – 10:00 AM EAT schedule.
• Fluent written and verbal English.

Required skills

• Salesforce platform administration and configuration.
• Data management and data quality assurance.
• System integration concepts within Salesforce.