Scheduler - Home Care & Home Health

About the role

A growing Home Care and Healthcare organization supporting operations in Arizona is looking for a Scheduler. The position is onsite and open to candidates in Mexico, Argentina, Peru, Guatemala, Honduras and Kenya, working Monday to Friday, 8:00 AM to 6:00 PM Arizona time. It suits people with experience in caregiver coordination, staffing coordination or healthcare scheduling who enjoy solving complex scheduling challenges.

Key responsibilities

• Coordinate caregiver schedules according to client needs, availability and service requirements.
• Handle call-offs, schedule changes, coverage requests and urgent staffing situations.
• Communicate daily with caregivers, clients and internal teams.
• Build strong relationships with caregivers and help drive workforce engagement.
• Resolve scheduling conflicts through critical thinking and sound decision-making.
• Support onboarding and service setup for new clients.
• Assist with payroll-related scheduling, timekeeping, billing support and administrative operations.
• Identify process improvements and contribute to the organization's growth.

Required profile

• At least 1 year of experience in Home Care, Home Health or Healthcare Coordination.
• Previous experience coordinating caregivers, patients, healthcare staff or field employees.
• Strong customer service and relationship management skills.
• Ability to stay calm and solution-oriented in fast-paced environments.
• Advanced English communication skills (C1 level).
• Excellent organizational skills and attention to detail.

Required skills

• Experience with scheduling, CRM, workforce management or healthcare systems is a plus.