Front Desk Representative

About the role

We are seeking a friendly Front Desk Representative to be the first point of contact for visitors and callers at our main entrance. You will create a welcoming atmosphere, handle inquiries, and ensure smooth administrative flow throughout the day.

Key responsibilities

• Maintain a tidy and well‑stocked front desk with pens, forms, and other materials.
• Greet and welcome guests, answer questions, and address complaints professionally.
• Answer incoming calls, redirect them appropriately, and take accurate messages.
• Receive, sort, and distribute letters, packages, and parcels.
• Prepare outgoing mail, draft correspondence, and arrange parcel shipments.
• Check, sort, and forward emails to relevant departments.
• Monitor office supplies, place orders when needed, and keep inventory records.
• Maintain updated records, files, and monitor office expenses.
• Assist with additional tasks such as travel arrangements and scheduling as required.

Required profile

• Proven experience in a front desk, reception, or similar customer‑facing role.
• Familiarity with common office equipment (fax, printer, etc.).
• Basic knowledge of office management and bookkeeping principles.
• Excellent written and spoken English communication skills.
• Strong organizational, multitasking, and problem‑solving abilities.
• High school diploma; further qualifications are a plus.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.