Senior Agile Team Coach - Kanban

About the role

Cigna Healthcare is looking for a Team Coach for its Kanban team in Nairobi, Kenya. The coach enables sustainable and predictable value delivery through Lean-Agile and Kanban ways of working, helping teams visualize work, manage work in progress, improve flow efficiency, set explicit working agreements and become more self-managing. The role partners with Product Owners, team members, stakeholders, Release Train Engineers and other coaches.

Key responsibilities

• Coach teams in Lean-Agile principles, Kanban practices and continuous improvement, and foster collaboration, accountability and psychological safety
• Help teams design, maintain and evolve Kanban systems, including visualization, WIP limits and pull-based planning
• Identify bottlenecks, delays and waste, drive flow improvements and work with the Product Owner on intake, prioritization and replenishment
• Facilitate team events such as Team Syncs, Retrospectives, Reviews, Planning and PI Planning, and ART-level events like Inspect & Adapt
• Use flow metrics (throughput, cycle time, aging work, blocked work) to enable data-driven decisions and continuous improvement experiments
• Align team objectives with ART goals, manage dependencies and escalate systemic impediments

Required profile

• At least 4 years of experience in a Team Coach or Scrum Master role
• Demonstrated experience coaching Agile teams in a Lean-Agile environment
• Experience in Scaled Agile Framework (SAFe) environments
• Ability to influence without formal authority and to work with cross-functional, geographically distributed teams

Required skills

• Strong practical experience with Kanban and flow-based delivery
• Lean principles, systems thinking and Agile delivery
• Facilitation, coaching, mentoring, conflict resolution and stakeholder management
• Desired: SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Practice Consultant, Kanban Management Professional, PSK or equivalent certification; working knowledge of Jira, Confluence, Mural or similar tools