Senior Exports Supervisor (Freight Forwarding)

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring a Senior Exports Supervisor in Mombasa. The role supervises day-to-day export operations, coordinates export activities, supports business development, monitors team performance and ensures timely execution of export processes in line with company standards and customer expectations.

Key responsibilities

• Supervise daily export operations, coordinate documentation, customs clearance, shipping, transport and warehouse activities, and monitor operational KPIs
• Maintain client relationships, resolve customer concerns, conduct service reviews and support tariff reviews
• Ensure compliance with customs regulations and KRA requirements, coordinate bond returns and statutory documentation, and support audits
• Prepare daily, weekly and monthly reports, analyse trends and maintain accurate records
• Support new business by preparing quotations and proposals, taking part in customer visits and helping set up new accounts
• Supervise and coach the exports team, allocate work, hold performance discussions and identify training needs
• Identify efficiency improvements and champion process improvement initiatives

Required profile

• Bachelor's degree in International Business, Logistics, Supply Chain or a related field
• 4 years of experience in export operations
• 3 years managing a team at a supervisory level