Senior Team Coach - Kanban

About the role

Cigna Healthcare is hiring a Team Coach for its Kanban team in Nairobi, Kenya. The coach enables sustainable and predictable value delivery through Lean-Agile and Kanban ways of working, helping teams visualize work, manage work in progress, improve flow efficiency, set explicit working agreements and become more self-managing. The role partners with Product Owners, team members, stakeholders, Release Train Engineers and other coaches.

Key responsibilities

• Coach teams in Lean-Agile principles, Kanban practices and continuous improvement, and foster collaboration, accountability and psychological safety.
• Help teams design and maintain Kanban systems, visualize work, set WIP limits and use pull-based planning.
• Identify bottlenecks, delays and waste, drive flow improvements and work with the Product Owner on intake, prioritization and replenishment.
• Facilitate team events such as Team Syncs, Replenishment, Planning, Retrospectives, Reviews and Improvement Workshops, and ART events such as PI Planning, ART Syncs, Inspect & Adapt and System Demos.
• Use flow metrics (throughput, cycle time, aging work, blocked work) to enable data-driven decisions and continuous improvement experiments.
• Align team objectives with ART goals, manage dependencies and risks, and escalate systemic impediments.

Required profile

• At least 4 years of experience in a Team Coach or Scrum Master role.
• Demonstrated experience coaching Agile teams in a Lean-Agile environment and strong practical Kanban experience.
• Experience in Scaled Agile Framework (SAFe) environments and with cross-functional, geographically distributed teams.
• Desired: SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Practice Consultant, Kanban Management Professional, PSK or equivalent certification.

Required skills

• Lean principles, systems thinking and Agile delivery.
• Visualizing work, managing WIP and using delivery metrics.
• Excellent facilitation, coaching, mentoring, conflict resolution and stakeholder management.
• Working knowledge of Jira, Confluence, Mural or similar tools is desired.