Service Point Advisor (Leave Cover) – Nakuru

About the role

DHL Kenya is seeking a Service Point Advisor to provide leave‑cover support at its Nakuru location. You will act as the primary point of contact for customers, handling inquiries, sales support and administrative tasks while ensuring a high level of service continuity.

Key responsibilities

• Deliver after‑sales assistance and resolve customer issues promptly.
• Manage telephone and in‑person interactions with excellent communication.
• Perform typing‑intensive tasks (minimum 50 wpm) and maintain accurate records.
• Support office administration and day‑to‑day operations of the service point.
• Apply conflict‑resolution techniques and negotiate solutions when needed.

Required profile

• Diploma or Associate’s degree.
• At least one month of experience in retail sales, point‑of‑sale environments, or customer service.
• Strong geographical knowledge of the local area.
• Assertive, mentally alert and able to work independently.

Required skills

• Typing speed of at least 50 words per minute.
• Excellent telephone etiquette.
• Effective conflict‑resolution and negotiation abilities.
• Strong customer relationship management.

What we offer

• Full‑time employment with a reputable global logistics leader.
• Opportunities for professional growth within DHL’s extensive network.
• Supportive work environment in Nakuru.