Supervisor, Patient Accounting

About the role

The Supervisor of Patient Accounting leads the Collections, Financial Assistance/Charity Care, and Bad Debt functions within Covenant Health’s Business Office. This position is responsible for optimizing cash flow, ensuring regulatory compliance, and delivering high‑quality service to patients, payers, and internal partners.

Key responsibilities

• Supervise accuracy and timeliness of collections, charity care, and bad‑debt activities.
• Train, coach, evaluate, and discipline staff; maintain performance and attendance records.
• Resolve escalated collection, financial assistance, and reimbursement issues.
• Identify and implement process improvements to enhance revenue‑cycle outcomes.
• Collaborate with reimbursement, patient access, and other departments to resolve account issues.
• Ensure compliance with Medicare, Medicaid, HIPAA, FDCPA, IRS 501(r), and other applicable regulations.
• Monitor workloads, develop staff, and uphold organizational values and ethical standards.

Required profile

• Proven experience supervising patient‑accounting or revenue‑cycle teams.
• Comprehensive knowledge of payer requirements, Medicare, Medicaid, and related regulations.
• Strong understanding of HIPAA, FDCPA, and IRS 501(r) compliance.
• Ability to train, mentor, and develop staff while maintaining high performance standards.
• Excellent problem‑solving skills for complex account issues.

Required skills

• HIPAA compliance
• FDCPA compliance
• Medicare billing knowledge
• Medicaid billing knowledge