Waiter/Waitress – Customer‑Oriented Service

About the role

We are seeking a professional, customer‑oriented Waiter/Waitress to join a hospitality establishment in Nairobi. The successful candidate will deliver exceptional dining experiences through efficient service, accurate order handling, and attentive guest care.

Key responsibilities

• Greet and seat guests promptly, presenting menus and answering questions.
• Take food and beverage orders accurately and deliver them in a timely manner.
• Recommend menu items, promote daily specials, and upsell where appropriate.
• Address guest requests and resolve concerns to ensure satisfaction.
• Maintain cleanliness and proper setup of dining areas and service stations.
• Prepare bills, process payments, and ensure accurate order handling.
• Coordinate with kitchen and bar teams for smooth service flow.
• Assist with opening and closing procedures, including cash reconciliation.
• Collect customer feedback and perform any additional duties assigned by management.

Required profile

• Diploma in Hospitality Management, Food & Beverage Service, or a related field.
• Minimum 1 year of experience as a waiter/waitress in a busy restaurant or hospitality environment.
• Professional appearance, high integrity, and strong interpersonal skills.
• Ability to work well in a team, under pressure, and on flexible shifts.

Required skills

• Proficiency with hotel or restaurant management software.