Workflow and Office Relations Coordinator (WORC)

About the role

The Workflow and Office Relations Coordinator (WORC) sits at the heart of daily office operations, ensuring tasks are recorded, assigned, tracked and completed on schedule. You will support onboarding, leave planning, employee training, office administration and internal team activities in a fast‑moving tourism & travel environment.

Key responsibilities

• Monitor daily tasks, deadlines, corrections and outstanding issues in Asana.
• Assign and redistribute work based on workload and employee competencies.
• Identify delays, bottlenecks and recurring workflow problems.
• Prepare daily, mid‑week, weekly and monthly management reports.
• Track employee performance, workload, KPIs and probation periods.
• Coordinate leave schedules, duty rosters, public holiday notices and work handovers.
• Support new employee onboarding, training, assessments and adaptation.
• Maintain current employee documentation.
• Oversee office maintenance, utilities, supplies, contractors and service providers.
• Monitor administrative expenses and maintain the office budget tracker.
• Organise birthdays, team activities, internal events and office initiatives.
• Promote clear, respectful and professional communication within the team.
• Escalate urgent operational or employee‑related concerns to management.

Required profile

• Strong organisational and follow‑up abilities.
• Experience coordinating people, tasks or office operations.
• Confidence using Asana or a similar task‑management system.
• Excellent written and verbal communication skills.
• High attention to detail and ability to meet deadlines.
• Analytical approach to workload and performance assessment.
• Practical problem‑solving mindset.
• Discretion handling employee and company information.
• Ability to remind, coordinate, redirect and escalate when needed.
• Calm, fair and professional attitude when dealing with diverse personalities.

Required skills

• Asana (or comparable task‑management software)