Customer Experience Specialist

About the role

Instant Teams is looking for an empathetic and enthusiastic Customer Experience Specialist to act as a brand ambassador for a premium cat food brand. You will handle inbound phone calls, providing warm, top‑tier support that turns each interaction into a positive experience for cat parents.

Key responsibilities

• Answer inbound calls and address customer inquiries with empathy and professionalism.
• Deliver product knowledge and troubleshooting guidance specific to the cat food brand.
• Turn each call into an opportunity to deepen customer loyalty and brand love.
• Maintain metric‑driven performance standards and quality‑focused service.
• Collaborate with team members to resolve issues efficiently.

Required profile

• Strong empathy and enthusiasm for helping customers.
• Ability to solve problems individually and work collaboratively.
• Metric‑oriented mindset with a focus on quality.
• Comfortable working in a remote, full‑time environment.

Required skills

What we offer

• Hourly wage of $19.00 (USD) per hour.
• Fully remote work setting.
• OCONUS‑friendly environment.
• Opportunities for proactive customer engagement and collaborative issue resolution.