Enterprise Application Analyst – Africa & Europe

About the role

International Justice Mission is seeking an Enterprise Application Analyst to support and enhance its Justice Data Solution (JDS) and Protection Collaborative (PC) across Africa and Europe. The role will focus on training, user support, reporting, and stakeholder engagement to ensure smooth operation of critical systems.

Key responsibilities

• Provide on‑site support and training for JDS and PC users, including super‑users.
• Design and maintain knowledge‑base articles and onboarding materials for new and existing users.
• Assist in creating reports and dashboards for senior leadership.
• Lead User Acceptance Testing (UAT) during system deployments and manage change‑communication plans.
• Qualify defects and enhancements, monitor ticket queues, and track backlog items.
• Communicate status updates, usage trends, and data issues to regional and governance teams.

Required profile

• Effective communication across multiple organizational levels.
• Ability to train and empower super‑users to become system experts.
• Strong analytical mindset for reporting and data management.

Required skills

What we offer

• Opportunity to work in a global non‑profit dedicated to justice and protection.
• Professional development through hands‑on system implementation and training.
• Collaboration with diverse teams across continents.