Head of Business & Administrative Services

About the role

Powervision Consultancy is seeking a senior leader to oversee business and administrative functions in its Nairobi office. The role will drive operational efficiency, enhance client experience, and support the company’s growth across multiple departments.

Key responsibilities

• Provide daily leadership for business and administrative units, coordinating workflows and ensuring accurate documentation.
• Oversee customer service activities, monitor satisfaction, and resolve service‑related issues.
• Lead sales, marketing and business development initiatives, tracking execution and performance.
• Supervise recruitment processes including interviews, selection and onboarding.
• Manage client‑facing finance tasks such as invoicing, receipting and reconciliations.
• Ensure ICT systems are available and promote digital readiness for daily operations.

Required profile

• Bachelor’s degree in Business Administration, Management, Marketing, HR Management, Healthcare Administration or related field.
• Minimum five years of experience in business operations, customer service leadership or administrative management.
• Proven ability to lead multidisciplinary teams in a fast‑paced environment.
• Strong communication, coordination and decision‑making skills.