Sales Account Manager – Luxury Hospitality

About the role

The Sales Account Manager will drive revenue for MGallery Nairobi Gigiri by developing and managing key accounts across luxury, corporate, diplomatic, UN, government and leisure segments. The role focuses on building long‑term partnerships and positioning the hotel as the preferred luxury hospitality provider.

Key responsibilities

• Develop and manage a portfolio of key accounts across luxury, corporate, diplomatic/embassy, UN, government and leisure segments.
• Identify and pursue new business opportunities through prospecting, networking, client visits, referrals, industry events and targeted sales activities.
• Create and execute account plans to meet and exceed monthly, quarterly and annual revenue targets.
• Build strong relationships with decision‑makers, procurement teams, travel managers, diplomatic missions, luxury travel advisors, tour operators, DMCs and corporate clients.
• Conduct sales calls, client meetings, property visits, presentations and site inspections to promote rooms, dining, meetings, spa and other revenue‑generating facilities.
• Negotiate corporate agreements, preferred rates, contracts, proposals and tenders in line with the hotel’s commercial strategy.
• Monitor market trends, competitor activity and account performance, providing market intelligence to the Director of Sales & Marketing.
• Collaborate with Revenue Management, Reservations, Front Office, F&B, Events and other departments to ensure client requirements are met and exceptional guest experiences delivered.

Required profile

• Proven experience managing key accounts in luxury, corporate, diplomatic/embassy, UN, government or leisure segments.
• Demonstrated ability to generate new business and achieve revenue targets.
• Strong negotiation skills for corporate agreements and contracts.
• Excellent relationship‑building capabilities with senior decision‑makers and procurement teams.
• Ability to analyse market trends and provide actionable intelligence.

Required skills