Software Support Engineer

About the role

Boost Technology is looking for a Software Support Engineer to act as the critical bridge between its engineering team and on‑the‑ground operations across Africa. Working remotely, you will troubleshoot technical issues, ship production code fixes, and ensure a smooth experience for thousands of informal retailers using the platform.

Key responsibilities

• Tri­age, diagnose, and resolve complex technical problems by investigating root causes in the codebase.
• Develop and deploy production‑ready fixes, tests, and platform enhancements using Python (Flask) and PostgreSQL.
• Own the QA and testing pipeline, creating automated test suites to prevent regressions and maintain reliability.

Required profile

• 2–3 years of experience in an engineering, product, or technical‑support role, preferably in a fast‑paced startup.
• Intermediate proficiency in Python (Flask) and SQL (PostgreSQL) with a strong desire to dive into code and AWS infrastructure.
• Excellent communication skills to translate technical requirements for non‑technical users across diverse cultures and time zones.

Required skills

• Python
• Flask
• PostgreSQL
• AWS
• Test automation

What we offer

• Direct collaboration with experienced co‑founders and a high‑caliber engineering team.
• Opportunity to impact a purpose‑driven startup digitising supply chains for retailers in Ghana, Nigeria, and South Africa.
• Fully remote work with immediate visibility of your contributions.