Technical Support Engineer

About the role

We are looking for a Technical Support Engineer to join our Nairobi team. You will help customers maximise the performance of ZKTeco’s security and biometric solutions by providing expert assistance both remotely and on‑site.

Key responsibilities

• Deliver remote and on‑site technical support for hardware, software and network issues.
• Diagnose and resolve problems related to biometric and ELV security systems.
• Conduct training sessions for customers and partners on product usage.
• Log, track and close support tickets ensuring timely resolution.

Required profile

• 1–2 years of experience in technical support.
• Background in ELV, biometric or security systems is a plus.
• Strong IT and networking knowledge preferred.
• Excellent troubleshooting and communication abilities.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Biometric systems
• ELV (extra‑low voltage) systems
• IT networking

What we offer

• Opportunity to work with a global technology leader.
• Professional development in security and biometric technologies.
• Collaborative environment in Nairobi’s Westlands district.