Customer Support Officer - Electrical Division

About the role

Brites Management Services is hiring a Customer Support Officer for its client's new Electrical Division in Ngara. The role sets up and runs the customer support function, handling enquiries, quotations, orders and service coordination for electrical, solar and power products and projects, while building the operating processes the division will rely on.

Key responsibilities

• Receive, log and triage enquiries by phone, email, walk-in, website and tender portals, and prepare quotations for electrical materials, solar PV, UPS, switchgear, cabling and lighting.
• Raise and manage sales orders in Dynamics 365 Business Central through delivery and invoicing, confirm stock availability and coordinate deliveries and installation dates with clients and technicians.
• Log service calls, breakdown reports and warranty claims, dispatch technicians and maintain the preventive maintenance calendar for solar, UPS and generator service contracts.
• Maintain client records, site asset lists and installed-base data, and follow up on consumables, warranty expiries and contract renewals.
• Monitor tender portals, assemble bid documentation and coordinate submission logistics with the tenders function.
• Draft quotation templates, enquiry logs and service dispatch processes, build the supplier and price list database, and contribute to divisional reporting.

Required profile

• Diploma in Electrical and Electronics Engineering, Business Administration, Sales and Marketing, Supply Chain Management or a related field.
• Technical qualification in electrical engineering with commercial experience, or commercial training with demonstrable electrical product knowledge.
• At least 2 years' experience in customer support, internal sales, technical sales support or order management, preferably in electrical, solar, power or building services supply.
• Experience preparing technical quotations and bills of quantity is a strong advantage; experience with public-sector or tender-driven clients is also an advantage.

Required skills

• Training or certification in solar PV fundamentals, customer service or ERP/CRM systems.
• Experience with Dynamics 365 Business Central is mentioned in the duties.

The salary range is KShs 30,000-50,000. Applications are made by sending a CV to the employer's recruitment contact; interviews are held on a rolling basis until the position is filled.