Showroom Manager - Ceramic Tiles & Sanitary Ware

About the role

Twyford International, a leading manufacturer of ceramic tiles with a strong presence across several markets on the continent, is looking for an experienced, results-driven Showroom Manager to join its sales team. The role covers overseeing showroom operations, driving sales growth, managing teams and delivering an exceptional customer experience. It suits a commercially minded leader with strong retail management experience, preferably in the ceramic tiles or sanitary ware industry, who can work across different markets.

Key responsibilities

• Lead showroom sales and marketing, run promotional campaigns within budget and set up product promotion strategies.
• Set up daily, weekly and monthly reporting, ensure compliance with company policies and supervise IT systems and equipment maintenance.
• Monitor stock levels, coordinate supplier replenishment and keep products labelled, stored and displayed attractively.
• Manage wholesale and project orders, deliveries, customer inquiries, escalations and after-sales support.
• Optimize showroom layout, visual merchandising and customer flow, and keep the showroom clean and brand-aligned.
• Recruit, train and develop staff, set KPIs, evaluate performance and manage employee relations.
• Monitor operational costs and manage budgets to protect showroom profitability.
• Run online marketing, including Douyin and at least three other digital platforms.
• Coordinate with warehouse, planning, logistics and other internal departments.

Required profile

• Bachelor's degree or above in Sales, Marketing, International Trade or a related field.
• At least 5 years in retail sales and store/showroom management, and 2 years leading ceramic tiles or sanitary ware sales.
• Proven experience managing teams of 10+ in cross-cultural settings and running a showroom with monthly sales above USD 100,000.
• Excellent spoken and written English.

Required skills

• Sales planning, marketing strategy, inventory management and brand promotion.
• MS Office (Excel, PowerPoint, Word).
• Retail and showroom operations management, team training, customer experience optimization and cost control.