Operations Officer – BBQ Restaurant, Nairobi

About the role

A fast-growing BBQ restaurant brand is looking for a hands-on, results-driven Operations Officer to oversee daily operations across five locations in Nairobi. The role covers food quality, service excellence, cost control and compliance with health and safety standards, while leading teams to deliver a consistent customer experience. It suits a strong leader with operational expertise and financial discipline who can thrive in a fast-paced hospitality environment.

Key responsibilities

• Oversee daily operations across five locations, keeping kitchen workflow, service delivery and hygiene efficient.
• Maintain food quality and consistency, enforce brand standards and SOPs, and ensure proper BBQ cooking standards including grill operations, smoker use and preparation timing.
• Recruit, train, schedule and supervise chefs, pitmasters and service crew, conduct performance reviews, manage discipline and build a positive team culture.
• Monitor food costs, portion control and wastage, track daily sales and control labor costs through efficient scheduling.
• Manage inventory, stock levels and supplier coordination, and handle customer complaints and service issues promptly.
• Keep kitchens clean, ensure high service standards and uphold food safety and fire safety regulations, staying ready for health inspections.

Required profile

• Diploma or degree in Hospitality Management, Business Administration or a related field.
• 2-3 years' experience in restaurant or multi-branch operations management.
• Strong leadership and team management skills.
• Proven ability in cost control, inventory management and operational efficiency.
• Problem-solving skills and the ability to decide under pressure.
• Excellent organizational, communication and interpersonal skills; customer-focused and results-driven.