Housekeeping Coordinator

About the role

JW Marriott in Nairobi is looking for a Housekeeping Coordinator to run room reports, verify room status and coordinate the daily housekeeping operations. The role acts as a liaison between Housekeeping, Engineering, Front Office and Laundry, and supports the Housekeeping manager.

Key responsibilities

• Run sold room reports, verify room status, identify discrepant rooms and prioritise room cleaning
• Update the status of departing guest rooms and prepare and distribute room assignments to Housekeeping staff
• Record, monitor and update the list of 'Do Not Disturb' rooms, and assign rush rooms and rooms previously on that list
• Ensure vacant dirty rooms are cleaned by the necessary time and document and resolve discrepant-room issues with the Front Desk
• Complete required Housekeeping paperwork and follow company safety and security policies
• Report maintenance problems, safety hazards, accidents or injuries, and complete safety training and certifications
• Welcome guests, anticipate their service needs and uphold quality standards
• Maintain professional appearance, confidentiality and positive working relationships with colleagues

Required profile

• Diploma or certificate in Hospitality Management or a related field
• Minimum of 1-2 years of experience in a housekeeping role
• Preferably in a hotel or luxury service environment; a 4- or 5-star hotel is highly desirable