Quality Assurance Analyst

About the role

We are looking for a detail‑oriented Quality Assurance Analyst to evaluate our processes, products, and services against established quality standards. The ideal candidate will combine strong analytical abilities with a passion for continuous improvement and a keen eye for detail.

Key responsibilities

• Analyze processes, products, and services to identify quality issues and improvement opportunities.
• Develop and maintain QA plans, procedures, checklists, and related documentation.
• Conduct quality reviews, inspections, audits, and testing activities.
• Monitor performance against quality standards and track defects, errors, and non‑conformities.
• Perform root‑cause analysis and recommend corrective and preventive actions.
• Review quality metrics to spot trends, recurring issues, and potential risks.
• Collaborate with Operations, Product, Engineering, Customer Service and other teams to resolve quality problems.
• Prepare quality reports, dashboards and performance summaries for management.

Required profile

• Previous experience in quality assurance, quality control, process improvement, auditing or a related field.
• Strong analytical and critical‑thinking skills with excellent attention to detail.
• Ability to document findings clearly and work independently as well as within cross‑functional teams.
• Effective written and verbal communication skills.

Required skills

• Microsoft Excel
• Google Sheets