Tour & Experience Consultant

About the role

Tembea Discoveries is seeking a commercially driven Tour & Experience Consultant to design and sell premium travel journeys for a diverse clientele, ranging from families to CEOs. The role combines consultative sales, itinerary creation, and end‑to‑end coordination to deliver memorable, high‑quality experiences.

Key responsibilities

• Consult with clients to understand travel needs, lifestyle, budget and expectations.
• Design personalized itineraries and sell curated leisure, luxury, executive, group and corporate travel experiences.
• Respond to enquiries via WhatsApp, calls, email and social media, and convert leads into bookings.
• Prepare professional quotations, proposals and detailed itineraries.
• Build and manage a strong sales pipeline, including outbound prospecting and follow‑up.
• Coordinate bookings with hotels, airlines, transport providers and activity partners.
• Maintain accurate CRM records, daily sales reports and track key performance indicators.
• Foster long‑term relationships with clients and suppliers, identifying upselling and referral opportunities.

Required profile

• Strong consultative sales skills with the ability to ask the right questions and recommend solutions.
• Excellent communication skills for interacting with individuals, families, executives and corporate decision‑makers.
• Commercial awareness of sales targets, conversion rates, margins and revenue generation.
• Attention to detail to manage dates, bookings, payments and itineraries accurately.
• Relationship‑building ability focused on long‑term client retention.
• Proactive sales personality comfortable with calls, prospecting and creating business opportunities.
• Passion for travel, hospitality and curiosity about destinations, cultures and experiences.