Customer Service Processor – Outbound Calls

About the role

Join SALIX’s Customer Service Operations Team as a Customer Service Processor focused on outbound calls. You will receive a structured 6–8 week paid training programme that develops communication, customer engagement, technical and problem‑solving abilities required for a professional customer operations environment.

Key responsibilities

• Conduct outbound calls to customers in a professional and confident manner.
• Gather, verify and accurately document customer information in the system.
• Build rapport through clear communication and active listening.
• Maintain positive customer relationships while supporting business objectives.
• Escalate concerns through established procedures.
• Support operational processes through professional customer interactions.

Required profile

• Motivated, customer‑focused and dependable individual.
• Willingness to complete a 6–8 week paid training programme and work under the guidance of a Team Leader.
• Comfortable spending a significant portion of the day proactively contacting customers by phone.
• Ability to maintain accurate records and verify information efficiently.