Field Operations Software Tester

About the role

Skoot is seeking a Field Operations Software Tester to ensure its mobility, energy and finance platform works flawlessly for customers, riders and operational teams. You will use the app and platform in real‑world conditions, replicate journeys, and verify that new releases meet quality standards.

Key responsibilities

• Execute functional and usability tests on customer, rider and operational journeys across the mobile app and backend platform.
• Validate new releases, document defects, and verify fixes before deployment.
• Collect and organise evidence (screenshots, logs, video) to support issue investigations.
• Provide feedback on performance, usability and overall user experience to product and engineering teams.

Required profile

• Self‑motivated and able to work independently in the field.
• Clear communicator with strong ownership and follow‑through.
• Excellent attention to detail and practical problem‑solving skills.
• Comfortable collaborating across product, technology and operations teams.

Required skills

• Testing of mobile applications in live environments.
• Experience with live software platform testing.
• Knowledge of M‑PESA enabled platforms.