Head of Pension Administration

About the role

The Head of Pension Administration provides overall oversight of the pension administration business, ensuring the retention and growth of the pension portfolio while maintaining compliance with all regulatory requirements.

Key responsibilities

• Develop and execute the strategic direction, business plans and operating model for the pension administration unit in line with the organisation’s overall strategy.
• Drive portfolio growth, profitability and sustainability through market expansion, client retention and service innovation.
• Lead digital and process transformation initiatives to improve operational efficiency and customer experience.
• Monitor industry trends, regulatory changes and market developments, providing strategic recommendations to senior leadership.
• Build and maintain strong relationships with scheme sponsors, trustees, regulators and other key stakeholders.
• Serve as the primary escalation point for complex client issues, ensuring timely resolution and high client satisfaction.
• Oversee end‑to‑end administration of pension schemes, including benefits processing, contributions, transfers and payments.
• Ensure compliance with the Retirement Benefits Act, RBA Regulations, KRA requirements, Trust Deeds and other applicable legislation.
• Establish robust risk management and internal control frameworks to safeguard scheme assets.
• Lead regulatory engagements, audits, inspections and reporting obligations.

Required profile

• Extensive senior‑level experience in pension administration or related financial services.
• Proven track record in strategic leadership, business growth and operational transformation.
• Deep knowledge of pension legislation, regulatory frameworks and compliance requirements.
• Strong stakeholder management skills with the ability to influence trustees, sponsors and regulators.
• Excellent analytical, risk‑management and decision‑making capabilities.

Required skills